How to Own the Customer Experience with Messaging

The travel industry, with a wide range of communications flowing throughout the customer journey, is going through a transformation with the power of mobile messaging. Travelers increasingly demand the use of messaging with travel brands – both a challenge and an opportunity for airlines, hotels, online travel agencies and technology providers.

This timely whitepaper from tyntec contains research data, deep insights and use cases on how mobile messaging can increase ancillary sales, bring agility to self-service and customer support and engage travelers with digital concierge services.

Download the whitepaper and find out how.

In this whitepaper, you'll discover:

- How travelers’ communication behavior and demands are affecting the travel industry

- The top customer engagement streams challenges, opportunities and use cases

- The shift towards a messaging-centered mobile strategy

- Key challenges, trends and messaging use cases for airlines and hospitality.

“Mobile messaging plays a vital role in streamlining traveler engagement due to its high degree of flexibility, ubiquity, universality and conversational drive. With mobile messaging, brands can deliver personalized experiences simply by interacting with travelers, gathering preferences in this process and shaping services at the same time.”

Catalin Badea
Director of A2P & Number Information Services, tyntec

About The Author

Manuela Marques Tchoe is tyntec’s Product Marketing Director, bringing 10+ years’ expertise in mobile messaging to one of her favorite hobbies: travel. A Brazilian expat living in Munich, Manuela has been at tyntec since its startup times, growing and evolving with the company and the messaging industry.