The travel industry, with a wide range of communications flowing throughout the customer journey, is going through a transformation with the power of mobile messaging. Travelers increasingly demand the use of messaging with travel brands – both a challenge and an opportunity for airlines, hotels, online travel agencies and technology providers.
This timely whitepaper from tyntec contains research data, deep insights and use cases on how mobile messaging can increase ancillary sales, bring agility to self-service and customer support and engage travelers with digital concierge services.
Download the whitepaper and find out how.
- How travelers’ communication behavior and demands are affecting the travel industry
- The top customer engagement streams challenges, opportunities and use cases
- The shift towards a messaging-centered mobile strategy
- Key challenges, trends and messaging use cases for airlines and hospitality.
Director of A2P & Number Information Services, tyntec
Manuela Marques Tchoe is tyntec’s Product Marketing Director, bringing 10+ years’ expertise in mobile messaging to one of her favorite hobbies: travel. A Brazilian expat living in Munich, Manuela has been at tyntec since its startup times, growing and evolving with the company and the messaging industry.